Shipping & Delivery

Orders are usually processed within 2 to 5 business days after payment is confirmed.

Processing time refers to the time needed to prepare, pack, and hand your order to the shipping carrier. It does not include transit time after the order has shipped.

Processing may take longer during product launches, holidays, promotional periods, high order volume, inventory checks, or circumstances outside our control.

We currently ship primarily to the United States.

We may also offer shipping to selected international destinations depending on product availability, carrier availability, customs conditions, and local delivery service.

If we are unable to ship to your location, we may contact you after your order is placed.

HOMEWAITS works with international fulfillment and delivery partners, including YunExpress and local last-mile delivery carriers, to deliver orders to customers.

The final carrier may vary depending on your destination, package size, package weight, product type, available shipping routes, and local delivery conditions.

Some orders may be shipped in more than one package. If your order is split into multiple packages, you may receive more than one tracking number.

For orders shipping to the United States, estimated delivery is usually 7 to 15 business days after processing.

Some orders may arrive sooner, while others may require additional time due to carrier availability, customs clearance, local delivery conditions, holidays, weather, address issues, or other circumstances outside our control.

For selected international destinations outside the United States, delivery times may vary depending on the destination country, customs clearance, carrier availability, local delivery conditions, holidays, weather, and other factors.

Please note that all delivery times are estimates only and are not guaranteed.

Some HOMEWAITS products may be larger, heavier, or more protective in packaging due to the nature of pet products.

Larger or heavier items may require a different shipping route, additional handling time, or separate shipment. This may affect the estimated delivery time.

Once your order ships, you will receive a shipping confirmation email with tracking details when available.

Tracking information may take 1 to 3 business days to update after a shipping label is created.

If your tracking has not updated right away, it may be waiting for a carrier scan, customs update, or local delivery update.

As your package moves through international and local delivery networks, tracking updates may appear in stages.

If you need help checking your order status, please contact us at support@homewaits.com with your order number.

Shipping fees, if applicable, will be calculated and displayed at checkout before you complete your purchase.

Shipping fees may vary depending on your shipping destination, order value, product weight, product size, and available shipping methods.

International orders may be subject to customs duties, import taxes, brokerage fees, tariffs, or other charges imposed by the destination country or region.

These charges are the responsibility of the customer unless they are clearly collected at checkout.

HOMEWAITS is not responsible for delays caused by customs clearance, customs inspections, unpaid duties or taxes, or local import requirements.

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error in your shipping address, please contact us as soon as possible at support@homewaits.com with your order number and the correct address.

If your order has not shipped yet, we will do our best to update the address.

Once an order has been processed, packed, or handed to the carrier, we may not be able to change the shipping address.

HOMEWAITS is not responsible for orders delayed, returned, lost, or undeliverable due to incorrect or incomplete shipping information provided by the customer.

If a package is returned because it was refused, unclaimed, undeliverable, or because customs duties or import taxes were not paid, the customer may be responsible for any return shipping fees, reshipping fees, customs charges, or handling costs.

If you would like the order to be resent, additional shipping fees may apply.

Once an order has been handed to the shipping carrier, delivery timing may be affected by carrier delays, customs processing, weather, holidays, local delivery conditions, or other circumstances outside our control.

If your package appears delayed, lost, or damaged in transit, please contact us at support@homewaits.com with your order number and tracking details.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos of the item, packaging, shipping label, and any visible issue.

We will review the issue and help determine the next step.

If your tracking shows that your package was delivered but you cannot find it, please first check around your mailbox, front door, building entrance, reception area, parcel locker, or with neighbors.

If the package still cannot be found, please contact us at support@homewaits.com with your order number and tracking details.

We will help review the delivery information and guide you on the next step.

If you need to change or cancel an order, please contact us as soon as possible.

We will do our best to help, but we may not be able to change or cancel an order once it has been processed, packed, or shipped.