Good things to know.

We begin preparing orders soon after they are placed, so changes or cancellations cannot always be guaranteed.

If you need to update your order, please contact us as soon as possible at support@homewaits.com with your order number. We’ll do our best to help before your order ships.

Please email support@homewaits.com as soon as possible with your order number and the correct shipping address.

We’ll do our best to update it before your order ships, but once an order has been handed to the carrier, we may not be able to make changes.

Once your order ships, you’ll receive a shipping confirmation email with tracking details when available.

You can also contact us at support@homewaits.com with your order number, and we’ll help check the latest status for you.

We currently ship mainly to the United States, and we are gradually opening Homewaits to other international destinations.

Available shipping regions will be shown at checkout. If your country or region is not available yet, please stay close. We’re working to bring Homewaits to more homes over time.

Most orders are processed within 2 to 5 business days after they are placed.

During launch periods, holidays, or high-volume moments, processing may take a little longer. If your order includes multiple items, they may ship separately.

For orders shipping to the United States, estimated delivery is usually 7 to 21 business days after processing.

For other international destinations, delivery times may vary depending on the destination country, carrier availability, customs clearance, and local delivery conditions.

Some destinations, customs checks, holidays, or carrier delays may require additional time.

Once your order ships, we’ll send tracking information when available.

Tracking information may take 1 to 3 business days to update after a shipping label is created.

If your tracking has not updated for several days, please contact us at support@homewaits.com with your order number, and we’ll help look into it.

For international orders, customs duties, import taxes, VAT, brokerage fees, or other local charges may apply depending on your country or region.

Unless duties and taxes are clearly collected at checkout, these fees are charged by local customs or the carrier and are the customer’s responsibility.

We recommend checking your local import rules before placing an order.

We accept return requests within 30 days of delivery.

To be eligible for a return, items must be unused, unwashed, in their original condition, and in their original packaging.

For hygiene and safety reasons, items that have been used by pets, washed, damaged, or show signs of wear are not eligible for return.

For general returns, customers are responsible for return shipping costs.

If your item arrives damaged, defective, or incorrect, Homewaits will cover the return or replacement cost after the issue is reviewed and approved.

Please contact support@homewaits.com with your order number and clear photos before sending anything back.

At this time, we do not offer direct exchanges.

If you would like a different item, size, or color, please return the eligible item first and place a new order.

This helps us process returns more clearly and make sure the item you want is still available.

Please email support@homewaits.com as soon as possible with your order number and clear photos of the item, packaging, and any visible issue.

If the item is confirmed to be damaged, defective, or incorrect, we’ll help make it right.

Homewaits begins with thoughtfully designed pet essentials, with dogs as our first focus.

As we grow, we hope to bring more pieces for cats and other pets who make a house feel like home.

Materials may vary by product.

You can find specific material details on each product page. We choose materials with everyday pet life in mind, focusing on practical use, durability, comfort, and ease of care.

If you have a material-related question before ordering, contact us at support@homewaits.com and we’ll be happy to help.

No pet toy is completely indestructible.

Please choose toys and accessories based on your pet’s size, play style, and habits. Always supervise your pet during play, and remove any item if it becomes damaged, torn, or unsafe.

Care instructions vary by product.

Please check the product page or care label before cleaning. Some items may be suitable for gentle hand washing, while others may require spot cleaning, air drying, or specific care methods.

When in doubt, use mild cleaning methods and avoid harsh chemicals, high heat, or aggressive washing.

Each product page will include its own size guide where sizing is needed.

Please review the measurements carefully before placing your order. If your pet is between sizes or you’re unsure, contact us at support@homewaits.com with your pet’s measurements, and we’ll do our best to help.

Good things take time.

We’re preparing our first Homewaits pieces with care. Sign up for our emails or follow us on social media for launch updates, early access, and quiet little previews.

Some items may return, while others may be limited by material availability, production timing, or launch season.

If something you love is sold out, join the waitlist or sign up for email updates where available.

From time to time, select items may be available for pre-order.

If an item is available for pre-order, the product page will clearly show the expected shipping window and any special notes before checkout.

Available payment methods will be shown at checkout.

Depending on your location and device, you may be able to pay with major credit cards, debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, or other supported checkout options.

Please try refreshing the page, checking your payment details, or using another payment method.

If the issue continues, contact us at support@homewaits.com and include a screenshot if possible. We’ll help you check what may be happening.

We’re here.

Email us at support@homewaits.com with your question, order number if you have one, and any helpful details. We usually reply within 1 to 2 business days.