Returns & Refunds

We accept return requests within 30 days of delivery.

To be eligible for a return, items must be unused, unwashed, in their original condition, and in their original packaging.

For hygiene and safety reasons, items that have been used by pets, washed, damaged, or show signs of wear are not eligible for return.

To start a return, please email support@homewaits.com with:

• Order number
• Email used at checkout
• Item you’d like to return
• Reason for return
• Photos, if the item arrived damaged, defective, or incorrect

Please contact us before sending anything back. Returns sent without approval may not be accepted.

For general returns, customers are responsible for return shipping costs.

If your item arrives damaged, defective, or incorrect, Homewaits will cover the return or replacement cost after the issue is reviewed and approved.

Original shipping fees are non-refundable unless the return is due to a damaged, defective, or incorrect item.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at support@homewaits.com.

Include your order number and clear photos of the item, packaging, and any visible issue. Once reviewed and approved, we’ll help make it right.

Once your return is received and inspected, we’ll let you know whether your refund has been approved.

If approved, your refund will be issued to the original payment method. Please note that your bank, card provider, or payment service may need additional time to process and post the refund.

At this time, we do not offer direct exchanges.

If you would like a different item, size, or color, please return the eligible item first and place a new order.

This helps us process returns more clearly and make sure the item you want is still available.

For hygiene, safety, and product integrity, the following items are not eligible for return:

• Items used by pets
• Washed items
• Items with signs of wear, damage, stains, odor, hair, or bite marks
• Items not in their original packaging
• Final sale items, if marked as final sale
• Gift cards, if available